Ombudsman Complaint Portal

Public Service Architecture Revamp

The Problem

Summary: There is no simple, transparent, or efficient way for a citizen to file a complaint against a government official or ministry. The current paper-based system is a black hole that destroys accountability. The Problem: If a citizen in a rural area wants to report a public official for malpractice, why should they have to spend money and travel for hours to do so? Once a complaint is filed, how can they track its status? How can the Ombudsman's office spot patterns of corruption in a specific ministry if all records are on paper?

Proposed Solution

Build a national digital portal where citizens can submit, track, and receive automated updates (via SMS) on their complaints against public officials. The system should provide a dashboard for the Ombudsman's office to analyze data and identify hotspots of misconduct.

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